If you earned PC Optimum™ points on your order, they will be awarded to your account within 4 weeks after your order has been shipped.
To create your account, select MY ACCOUNT at the top right corner of the homepage, click CREATE YOUR ACCOUNT, then fill in the required information under CREATE MY ACCOUNT.
To manage your account settings and information, sign in to your account. Select LOGIN under MY ACCOUNT, then fill in your details to sign in. Once logged in to your account, you can view and update your email address and password, view your order history, and either add, edit, or delete addresses and payment information.
To track your order, sign in to your account and click on ORDER HISTORY to see your complete list of orders. Click on your most recent order to view its details. You will find your order tracking number under the TRACK PACKAGE(S) heading. Select the tracking number to open the carrier's website and view the status of your package. If you did not create an account, you can also find the carrier's tracking number of your order in your Shipping Confirmation email.
Order modifications are temporarily suspended. Due to COVID related operational changes we are no longer able to offer a grace period.
You may modify an order up until 12:00 PM (EST). A purchase placed after 12:00 PM (EST) will have up until 12:00 PM (EST) the following business day to modify the order. We will be unable to adjust the order after this point. Should you wish to modify an order, contact us directly via the link provided.
You may cancel an order up until 12:00 PM (EST). A purchase placed after 12:00 PM (EST) will have up until 12:00 PM (EST) the following business day to cancel the order. We will be unable to prevent shipment after this point. Should you wish to cancel an order, contact us directly via the link provided.
If the item has shipped you may:
1. Refuse the package. The item will be shipped to warehouse.
2. Return the package: If the item is in your possession, you will require an RMA (Return Merchandise Authorization), and this will generate a prepaid Canada Post label.
- If you checked out as Guest: Open the order e-mail and click on the “Order History” section.
- If you checked out as Member: Visit the “Account Page” and click on the “Order History” section.
Funds will be returned to the original form of payment for any canceled orders.
We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services, and hotels. U.S. and International shipping is currently unavailable.
When sending a gift order, the applicable taxes are based on the shipping address. For example, if you live in Ontario but would like to ship a package to Alberta, the taxes will be based on Alberta’s since this is where the package will be delivered.
We accept MasterCard and VISA from Canadian and U.S. banks. We are unable to accept orders from international credit cards. We can accept prepaid credit cards as long as the address is registered on file with the issuing bank. Unfortunately, we do not currently accept PayPal.
Unfortunately, we do not currently accept gift cards of any kind as a method of payment.
If you are concerned about cold or heat affecting the items in your shipment while it is being stored prior to you picking it up, we recommend selecting a shipping address where someone will be available to receive your package right when it is delivered.
We recommend using Google Chrome or Firefox as the optimal browsers to navigate wellwise.ca.
Products which are damaged or defective may be returned within 30 days of receiving them., with exceptions.
Most products can be returned with a package with a shipping label (generated by the interactive online return process). SPECIAL products must be in their original condition: SEALED and UNBROKEN package. SPECIAL products not in this condition will NOT BE ACCEPTED.
Breast pumps, Blood Pressure Monitors, TENS Unit, Hospital beds, Lift chairs, Bathroom safety, Pillows, Incontinence products, Mattresses & cushions, Supports & braces,Transport chairs, Rollators, Scooters, Compression, Electronics
Returns are free.
Exchanges are free.
Within 30 days of online purchase. We allow 5-7 days for return mail.
Gifts can only be returned by the BUYER of the product.Refunds require (1) order number, (2) the SKU number of product and(3) email.
Online products can only be returned via the Return Portal.
No. Store products can only be returned to the store the product was purchased from.
Clearance products cannot be returned or exchanged.
Gift cards products cannot be returned or exchanged.
Special products cannot be returned or exchanged.
Custom orders cannot be returned or exchanged.
We will refund the value of the product(s) returned to the credit card used on the order. NOTE: we cannot refund to any other card or account or in any other method, except the method that was used for payment.
If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package.
Depending on the size and quantity of products you must return you may need to use several boxes. Therefore, you will need to apply and print out several return labels through the Return Portal.
PC Optimum™ points and/or PC Optimum™ bonus points will be deducted automatically from the account associated with the PC Optimum™ member's card number that was used for the original purchase (whether or not the PC Optimum™ card is presented at the time of return and/or exchange).