Most products can be returned within 30 days of purchase, provided they are unused, in their original condition, and include all original packaging. Some product categories are subject to additional return restrictions.

Contact our Client Care team with your order number and reason for the return. We will provide instructions and a prepaid return shipping label.

For health and safety reasons, exchanges are not available for most products.

Yes. Return shipping is free.

Once your returned item has been received, inspected and approved by warehouse, processing typically takes 5–7 business days. Refunds will be issued to your original payment method, or your replacement item will be shipped promptly.

Refunds are issued only to the original payment method used for the purchase. Refunds cannot be processed to a different card or payment method.

If your return requires multiple boxes, generate and print a separate return label for each package through the Return Portal.

For health and safety reasons, exchanges are not available for most products. Eligible products may be returned within 30 days of purchase, provided they meet our return conditions. Products that are damaged or defective may also be returned within this 30-day period. Please note that this return policy applies only to domestic orders. International orders are not eligible for return.

Yes. The following products must be returned in their original condition with the package sealed and unopened. Products that do not meet these conditions cannot be accepted.

• Breast Pumps
• Blood Pressure Monitors
• TENS Units
• Hospital Beds
• Lift Chairs
• Bathroom Safety Products
• Pillows
• Incontinence Products
• Mattresses & Cushions
• Supports & Braces
• Transport Chairs
• Rollators
• Scooters
• Compression Products
• Electronics

The following items are not eligible for return or exchange:

• Clearance items
• International Shipment
• Gift cards
• Products with special return requirements that are not met
• Custom orders
• Ostomy

Gift purchases can only be returned by the original purchaser. The following information is required:

• Order number
• Product SKU
• Email address used for the purchase

Yes, online purchases may be returned in-store at the store's discretion.

No. Products purchased in-store must be returned to the original store of purchase.

Please wait until you have received the final shipment before initiating a return. The 30-day return period begins once the last package has been delivered.