Refunds & Returns - Wellwise.ca
Add $75.00 more for FREE SHIPPING
Wellwise.ca
RETURNS & REFUNDS

Shop with confidence. We're here if something isn't right.

We want you to feel confident shopping with Wellwise®. If something isn't right with your order, our team is here to guide you through the return or refund process as smoothly as possible. For hygiene, safety, and infection-control reasons, certain healthcare and personal-use products may not be eligible for return once opened or used.

 Initiate return
AT A GLANCE

The Wellwise® Return Policy

30-day return window

Eligible products may be returned within 30 days of the original order date — unused, unopened, and in original packaging.

Free returns by mail

Returns are free for eligible items. We provide a prepaid Canada Post label, so there's no cost to send it back.

Refund in 5-7 business days

After your return is delivered and inspected, funds return to your original payment method in about 5-7 business days.

Online returns by mail

Online orders are returned by mail only. In-store purchases follow our separate in-store policy.
WHAT QUALIFIES

Return Conditions & Requirements

To qualify for return, products must generally be unused and unopened, in original packaging with all accessories, and accompanied by proof of purchase — while meeting hygiene and safety requirements. Some categories have specific rules.

General conditions

Unused and unopened, original packaging with included accessories, proof of purchase or order confirmation, and compliance with hygiene and safety requirements.

CPAP & respiratory

For infection-control reasons, CPAP equipment, masks, and supplies cannot be returned once the seal is broken. Unopened, sealed units in original packaging may qualify.

Ostomy & hygiene-sensitive

Ostomy products, incontinence items, and anything that contacts skin directly are non-returnable once the original seal is broken.

Compression & braces

Compression garments, supports, and braces must be unused in sealed original packaging. Fitted or worn items cannot be returned.

Mobility aids

Transport chairs, rollators, and scooters must be unused in original packaging. Restocking fees may apply to select large items such as lift chairs, hospital beds, and mobility scooters.

Multi-box orders

If your product ships in multiple boxes, wait until all packages arrive before starting a return. The 30-day window begins once the final package is delivered.
STEP BY STEP

How to Initiate an Online Return

Online returns take four simple steps. Start in the portal, print your prepaid label, drop off at Canada Post, and we handle the rest.

1. Start your return

Begin your return in the Wellwise® return portal. Provide your order details, product information, and photos for any damaged or incorrect items.

2. Print your label

The portal generates a prepaid Canada Post return label for eligible items. Simply follow the on-screen instructions.

3. Pack & drop off

Seal your parcel in the original packaging (or any secure box), affix the label so no other tracking labels show, and drop it at any Canada Post location.

4. Inspection & refund

Once received, items are inspected for condition and hygiene. If approved, your refund is issued to the original payment method within 5-7 business days. If a return can't be accepted, we'll tell you why.
ELIGIBILITY

What can and can't be returned

Due to hygiene, safety, infection-control, and manufacturer requirements, some products are final sale, while others may be returned only if unused and in sealed original packaging.

Final sale — not returnable

  • Clearance items
  • Gift cards
  • Special orders
  • Custom orders
  • Shipping fees
  • Indoor cycles
  • Ostomy
  • *Any items that touch skin.

Returnable only if unused & sealed

Breast pumps, blood pressure monitors, TENS units, hospital beds, lift chairs, pillows, incontinence products, ostomy products, mattresses & cushions, supports & braces, bathroom safety, mobility aids (transport chairs, rollators, scooters), compression, electronics*, and respiratory/CPAP equipment and supplies — returnable only if unused and in sealed original packaging.

Please note

Other exclusions may apply.

*For some electronics, you may be required to deal directly with the manufacturer.

Wellwise® reserves the right to limit or refuse the return of certain merchandise at any time for any reason.
AFTER YOU RETURN

Damaged Orders, Refunds, Exchanges & Warranty

Damaged or incorrect

If a product arrives damaged, defective, or incorrect, contact Client Care with photos of the item and packaging so we can make it right.

Refund timeline

All returns are inspected and approved before refunding. Approved refunds go back to the original payment method; your bank may add processing time.

Exchanges

Exchange eligibility varies by product category, inventory availability, and hygiene restrictions. Client Care can confirm options for your item.

Manufacturer warranty

Some items are covered under a manufacturer warranty rather than our standard store return policy. We'll help you connect with the manufacturer.
FAQ

Know more About Our Process

Can I return opened healthcare products?

For hygiene, safety, and infection-control reasons, many healthcare and personal-use products cannot be returned once opened or used — including CPAP equipment and supplies, Incontinence compression garments, ostomy products, braces, and pillows. If the seal is intact and the item is unused, it may still qualify. When in doubt, contact Client Care before opening.

Need help with a return?

Our Client Care team is here to help with returns, refunds, exchanges, and product-eligibility questions.

 Contact Us

®/™ Trademarks of Wellwise Home Health Care (Canada) Inc. used under license.


Advertised prices and products on this site may only be available at www.wellwise.ca. Prices, quantities and/or product selection may vary between stores and online. Online items marked as Online Exclusive are promotional prices only available through www.wellwise.ca.


We reserve the right to limit or cancel quantities per person, per household or per Order. We are not obliged to sell items based on photographic or typographical errors, inaccuracies, omissions or misprints, including those that may relate to product descriptions, pricing, promotions, offers and/or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or modify or cancel Orders if any information on the in-store Wellwise® flyer(s) and or on wellwise.ca is inaccurate at any time without prior notice (including after you have submitted your Order).


The information presented on this website is designed for educational purposes only. You should not rely on any information on this site as a substitute for professional medical advice, diagnosis, treatment, or as a substitute for professional counseling care. If you have any concerns or questions about your health, you should always consult a physician or other healthcare professionals.

*Available online at wellwise.ca only. Complete an order on wellwise.ca valued at the specified amount or more before applicable taxes and after all other coupons and discounts are deducted and receive free shipping anywhere Canada Post offers its Baseline Expedited Service (the "Offer"). Lowering your order value, changing your delivery address and/or selecting a delivery service level other than Canada Post's Baseline Expedited Service may impact your eligibility to receive this Offer. Learn more about Canada Post's Expedited Service at https://www.canadapost.ca/. Offer subject to change without notice.

This site is intended solely for residence of Canada only.

Home Cart Products About
Added to cart