Refunds & Returns
Canada Post Service Disruption – Update
Service disruptions at Canada Post may result in delays in processing returns. We appreciate your patience and understanding during this time.
Return by Mail
All returns of online transactions are to be returned by mail only. Customers will have 30 days after receiving a product to initiate a return online.
Cost to Return
Returns are free, however not all products are eligible. See the exclusions section for more details.
Return Tender and Timeline
Customers will receive the refund in the same payment method used for the purchase. After the product has been delivered to our return facility, funds should be returned within approximately 10-15 business days depending on your bank.
Online Order returns: How to Initiate a Online Return
- Print a return labelTo begin your return and create a prepaid Canada Post return shipping label, use the return portal. Simply follow the process in the interactive return portal.
- Prepare your package
- Pack and seal your parcel securely. Use any generic box if original packaging not available.
- Affix the return shipping label to your parcel. Make sure no other tracking labels are shown.
- Drop off your parcelTake your parcel to a Canada Post. Click here to find a Canada Post near you.
Once we receive the returned items, we will review the items returned and, if approved, will issue a refund for those specific items within 10 - 15 business days.
If you have issues with either method please email support@wellwise.ca.
Multi-box products.
If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package.
IN-STORE REFUND/RETURN POLICY
Returns & Exchanges
We recognize that on occasion, a product may not fully meet expectations. Should you require an alternative size, colour, or item, we are pleased to accommodate most returns within 30 days of the original purchase date.
To facilitate an efficient return process, we kindly request that items be presented in their original packaging, in unused condition, accompanied by the original sales receipt.
Refunds
All approved returns will be refunded via the original method of payment.
Please be advised that restocking fees may apply to select items, including but not limited to lift chairs, hospital beds, and mobility scooters.
In the absence of a receipt, exchanges may be offered at the discretion of the store.
Non-Returnable Items
Due to the nature of certain products, custom-fitted items and special-order merchandise are not eligible for return or exchange.
We are committed to ensuring your satisfaction with our products and services. Should you have any specific questions or concerns, we invite you to consult with the store manager. Please note that management reserves the right to decline returns or issue refunds based on individual circumstances.
We thank you for placing your trust in us for your home health and wellness needs.
Return Eligibility.
Certain items will be considered final sale. These include:
Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:
| Item Type | Sale Type |
|---|---|
| Clearance items | Final Sale |
| Gift cards | Final Sale |
| Special Orders | Final Sale |
| Custom Orders | Final Sale |
| Shipping Fees | Final Sale |
| Indoor Cycles | Final Sale |
Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:
These include:
| Item Type | Sale Type |
|---|---|
| Breast pumps | Unused Sealed original packaging |
| Blood Pressure Monitors | Unused Sealed original packaging |
| TENS Unit | Unused Sealed original packaging |
| Hospital beds | Unused Sealed original packaging |
| Lift chairs | Unused Sealed original packaging |
| Pillows | Unused Sealed original packaging |
| Incontinence products | Unused Sealed original packaging |
| Ostomy products | Unused Sealed original packaging |
| Mattresses & cushions | Unused Sealed original packaging |
| Supports & braces | Unused Sealed original packaging |
| Bathroom safety | Unused Sealed original packaging |
| Mobility aids (transport chairs, rollators, scooters) | Unused Sealed original packaging |
| Compression | Unused Sealed original packaging |
| *Electronics | Unused Sealed original packaging |
| Respiratory/CPAP equipment and supplies | Unused Sealed original packaging |
Notes:
Other exclusions may apply.
*For some electronics, you may be required to deal directly with the manufacturer.
WellwiseTM reserves the right to refuse to limit or refuse to accept the return of certain merchandise at any time for any reason.