Return by Mail

All returns of online transactions are to be returned by mail only. Customers will have 30 days after receiving a product to initiate a return online.

Cost to Return

Returns are free, however not all products are eligible. See the exclusions section for more details.

Return Tender and Timeline

Customers will receive the refund in the same payment method used for the purchase. After the product has been delivered to our return facility, funds should be returned within approximately 10-15 business days depending on your bank.

How to Initiate a Return.

  1. Print a return label
    To begin your return and create a prepaid Canada Post return shipping label, use the return portal. Simply follow the process in the interactive return portal.
  2. Prepare your package
    • Pack and seal your parcel securely. Use any generic box if original packaging not available.
    • Affix the return shipping label to your parcel. Make sure no other tracking labels are shown.
  3. Drop off your parcel
    Take your parcel to a Canada Post. Click here to find a Canada Post near you.

Once we receive the returned items, we will review the items returned and, if approved, will issue a refund for those specific items within 10 - 15 business days.

If you have issues with either method please email

Multi-box products.

If the product was shipped to you in multiple boxes, please wait until you’ve received the final box before making a return. The return period will start after you get the final package.

PC OptimumTM

PC OptimumTM points and/or PC OptimumTM bonus points will be deducted automatically from the account associated with the PC OptimumTM member's card number that was used for the original purchase (whether or not the PC OptimumTM card is presented at the time of return and/or exchange).

Return Eligibility.

Certain items will be considered final sale. These include:


Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:

Item Type Sale Type
Clearance items Final Sale
Gift cards Final Sale
Special Orders Final Sale
Custom Orders Final Sale
Shipping Fees Final Sale
Indoor Cycles Final Sale


Items which contact skin directly are not permitted for return or exchange once the original seal is broken. These include:

These include:

Item Type Sale Type
Breast pumps Unused
Sealed original packaging
Blood Pressure Monitors Unused
Sealed original packaging
TENS Unit Unused
Sealed original packaging
Hospital beds Unused
Sealed original packaging
Lift chairs Unused
Sealed original packaging
Pillows Unused
Sealed original packaging
Incontinence products Unused
Sealed original packaging
Mattresses & cushions Unused
Sealed original packaging
Supports & braces Unused
Sealed original packaging
Bathroom safety Unused
Sealed original packaging
Mobility aids (transport chairs, rollators, scooters) Unused
Sealed original packaging
Compression Unused
Sealed original packaging
*Electronics Unused
Sealed original packaging
Respiratory/CPAP equipment and supplies Unused
Sealed original packaging


Other exclusions may apply.
*For some electronics, you may be required to deal directly with the manufacturer.
WellwiseTM reserves the right to refuse to limit or refuse to accept the return of certain merchandise at any time for any reason.