Shipping policy

Shipping & Handling

We're committed to getting your wellness products to you quickly, safely, and with the highest level of care. Here's everything you need to know.

At a glance

• Ships across Canada — all Canadian provinces served.
• Fast processing — most orders leave our fulfillment centre within 1–2 business days.
• Track every order — a tracking number is emailed to you once your order ships.
• Careful handling — every order is packed with care.

Where we ship

We currently ship to all Canadian provinces. Limited shipping options may be available in some areas.

Regular order processing

After your order has been placed, you will receive an Order Confirmation Email. Once your order has shipped, you will receive a Shipping Confirmation Email with a shipment tracking number. Registered users may also log into their account to review the status of current and past orders.

1. Order placed — Order Confirmation Email sent to you immediately.
2. Processing — your order is picked and packed at our fulfillment centre within 1–2 business days.*
3. Shipped — Shipping Confirmation Email with tracking number sent the same day as dispatch.
4. In transit — track your parcel with the courier using your tracking number.

*Processing times are subject to availability and peak holiday periods.

Shipping options & delivery estimates

Once your order has shipped, you can track your shipment using your Shipping Confirmation or Shipment Notification emails. When shipping within Canada, your order will arrive within these delivery estimates based on your specified delivery location.

• Standard Shipping — 3–9 business days. Our most affordable shipping option, ideal for most orders.
• Express Shipping — 2–5 business days. Faster delivery for when you need it sooner. Available on most items at checkout.

Please note

• Online orders that qualify for free shipping will be sent by Expedited Canada Post.
• Express Shipping is currently available for non-custom items only in Alberta, British Columbia, Manitoba, New Brunswick, Ontario, and Quebec.
• Shipping fees paid are non-refundable in the case of a product return.
• Shipping time is estimated from when you receive your shipping confirmation email. Delivery times may vary based on destination address.

Custom orders

• Custom order products — 2–4 weeks processing. Ships separately once ready, with its own tracking number.
• Other items in the same order — 1–2 business days. Processed and shipped separately under Regular Order Processing.

All custom order products will be processed in our fulfillment centre within an estimated 2–4 weeks (or sooner if possible), subject to availability and/or peak holiday periods. Once your order has shipped, you will receive a Shipping Confirmation Email with a shipment tracking number.

Shipping restrictions

• We reserve the right to restrict delivery to certain remote locations.
• At this time we are not able to split an order into multiple shipping destinations.
• Some items are considered hazardous and must be shipped by Standard Shipping only. These may include aerosols and alcohol-based products.

Holiday shipping advisory

Please expect potential shipping and delivery delays during this high-volume season. You will receive email notifications with tracking details once your order has shipped. Alternate couriers may be used to ensure timely delivery.

Questions about your order?

For all other inquiries regarding your order, please contact our Client Care team through our Contact Us page or by phone at 1-800-370-0366.

This shipping policy is subject to change. Delivery estimates are not guaranteed and may vary during peak periods.