FAQ
GENERAL
Wellwise Business is an online store to purchase healthcare products for your professional needs. We offer a range of product categories, from medical supplies to health monitoring devices. There is no user fee or annual membership to join.
We ship to all customer across Canada.
While Wellwise Business may seem similar to wellwise.ca – they key differentiator is pricing. Approved business customers get access to competitive pricing which will improve operating margin. There is also a dedicated service team to ensure that there is a hassle-free shopping experience.
Basic profile information such as company name, address, phone number and contact information.
Yes, profile information can be updated in the ‘My Account’ section once logged in.
SHOPPING & PAYMENT
Yes, relevant taxes will be applied on the total value of the products in the checkout page.
VISA and Mastercard services are accepted for completing payment. For larger accounts, we offer payment can be made within 30-day terms. If you are interested in account billing, please reach out via our contact form.
With every order there will be an order confirmation email sent to the registered customer. This email will contain a summary of the products ordered, and details of the payment made.
The pricing will depend on the contract. This is visible on the product page and volumes can be adjusted when reviewing the shopping cart before checkout.
SHIPPING & RETURNS
Free shipping is provided nationwide for orders above $50.
Orders received by 12 PM EST will typically be shipped out the next business day. Shipping timelines will depend on the destination and courier selected. Orders can be tracked under ‘My Account’.
Only damaged products may be returned, unless otherwise stated in your contract.
If a product is identified damaged or not fit for sale, please inform the customer support within 2 days of delivery to initiate an exchange at the earliest. If there is any type of delivery error please contact support.