Frequently Asked Questions
Answers to Common Questions on Home Mobility Solutions and Services
Yes, the rails take up minimal space on your stairs, and your chair folds up neatly when not in use. Other family members and visitors can continue to use the stairs normally.
A stairlift runs on battery power but needs to be plugged into a power outlet to keep the batteries charged. The system is designed to be simple and reliable, with easy-to-use controls.
Yes, the batteries will ensure that you'll get safely to your destination, giving you approximately ten to twelve round trips during a power outage.
Timing depends on the product. Stair lifts and safety bars can be installed within days after your Home Assessment. Elevators or custom solutions may take longer due to permits and customization requirements.
Our services are currently available to residents of Ontario. We support seniors, individuals with mobility challenges, caregivers, and anyone planning to age in place safely and comfortably.
Our CAPS-certified consultant will visit your home to review safety and accessibility needs, take measurements, discuss product recommendations, and provide budget and financing options. You'll receive a detailed quote within 2-3 business days.
Yes, we're proud to offer Humm financing, a flexible financing solution for Home & Mobility Services. This helps you get the accessibility solutions you need now and pay over time with plans tailored to your budget.
All our products come with manufacturer warranties, and our installation work is backed by our licensed and bonded contractors. Specific warranty terms vary by product and will be detailed in your quote.
Yes, we offer ongoing support and maintenance services for all installed products. Our team provides follow-up calls within 7 days of installation and can schedule regular maintenance as needed.
Yes, we offer rental options for select products including portable showers and some ramp solutions. This is ideal for temporary needs, post-surgery recovery, or trial periods before purchasing.
Ready to Improve Your Home's Accessibility?
Contact us today for a free home assessment and personalized quote.
